Mansfield Public Schools
Technology Help Desk

Thank you for using the online help desk system.  If you are experiencing problems with your network account, email account or computer hardware, complete the information in the appropriate box below and click submit.
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Are you having problems logging in?

  1. If you are not logging in, is it your email account, Novell account or both? 
  2. If it is both, is your Novell login box coming up automatically on your screen after you turn your computer on? 
  3. If it is both, did you verify that your network cable (which looks like a blue or gray phone cable) is securely connected to the back of your PC and to the wall jack? 
  4. Are you looking for passwords?  If so, for email, Novell or both? 
  5. If there is any additional information you can provide, please list it here:   

 

Are you having printing issues?

  1. If you are not able to print, is the printer directly connected to your computer (stand alone printer) or is it a network printer? 
  2. If it is a network printer, did you log into the network first?
  3. If it is a stand alone printer, does it have INK? Paper?  Is the cable connecting the printer to the PC secure at both ends? 
  4. If there is any additional information you can provide , please list it here:

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Are you having other issues?  Please describe your issues below with as much detail as possible: