What is School
School Messenger is an automated parent notification system
that provides the ability to generate telephone and/or email
notifications to families.
Does School Messenger
rely on Mansfield Public School phone lines to generate
messages? No, School Messenger
does not utilize any phone lines used by the Mansfield Public
Schools. The system is hosted on the School Messenger
network that utilizes redundant
connections in 4 geographically dispersed locations
What type of
notifications will be made with School Messenger? We have elected to utilize the phone system for high
importance messages only such as school emergencies
and school cancellations. Other important messages that
are not as time sensitive will be delivered via the School
Messenger email system.
How many phone numbers
and email addresses can be stored for each family? The School Messenger system can store up to 3 phone
numbers and 1 email address per student.
What is the difference
between an emergency notification and a general notification? When a message is delivered as an emergency notification,
the School Messenger program will contact all phone numbers
and email addresses on record for a child. If we have
3 phone numbers and 1 email address for a family, all 3 phone
numbers and the 1 email address will be contacted, even if the
call is answered.
When a message is delivered as a general notification, the
School Messenger program will contact 1 phone number and 1
email address. In most cases, the phone number
contacted is the home phone number.
What happens if no
one is home to answer the phone? If no one is home to answer a call and an answering
machine picks up, the system will leave a message. If
there is just no answer, the system will re-try that phone
call 4 times.
How does information
get loaded into School Messenger? On a weekly basis, an extract from our Student Information
System at each school is loaded into the School Messenger
How can I make sure
the school has up to date contact information for my child? At the beginning each school year, each student receives
an emergency form that is pre-filled with the information the
school has on record. At that time, we ask families to
review the information and return it to school with any
changes. If your contact information changes during the
school year, you should notify the school your child attends.
All students regardless of
race, color, sex, religion, national origin, limited English
proficiency, sexual orientation, gender identity, disability,
or housing status, have equal access to all programs,
including athletics and other extracurricular activities.